Terms and Conditions

MYB Designs is a boutique with the goal of providing small businesses and individuals products to include apparel, accessories, home and living products, graphic designs/prints/journals/workbooks/planners. We strive to deliver beyond satisfaction in customer service, quality and effectiveness.

 

Operating hours are Tuesday-Friday 10:00 am-4:30 pm any communications received after this time will be responded to on the following business day. Please allow 1-2 business days to receive responses.

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ITEMS ARE NON-REFUNDABLE

 

Order updates are not provided via social media messenger. Due to the volume of messages we will only provide updates through email.

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PROCESSING + SHIPPING + RETURN POLICY:

All Standard Orders are processed within 3-5 Business Days. Please allow 10-15 business days to receive. Carriers used include USPS Priority and UPS Ground. There are no refunds on customized print items. All sales are FINAL.

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Custom Journal/Planner/Workbook Design Policy:

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• All custom journals/planners/workbooks/digital prints require 50% of the balance paid  when the client chooses to have the item completed.  This deposit will guarantee pricing only for the services stated on the initial quote.  The cost of any additional services will be added to your final invoice.  Deposits are non-refundable after 24 hours of your purchase. Please be advised that once the deposit is paid you agree to all terms and conditions.

• All final corresponding digital files/custom items will not be delivered until all final payments have been made and the invoice has been closed.

•  For all custom items, after placing your initial order you will receive a mock-up within 1-5 business days.

• Digital proofs  are delivered via email.

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Print Policies and Procedures:​

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• After proofs are approved, errors are the responsibility of the client. Corrections charges will apply and are required to be paid in full before the project is sent to print. If the designer has made changes to proof which result in error, obtaining the proof cost is the responsibility of MYB Designs.

• There are no refunds or exchanges on personalized merchandise. A quality check is performed on all items, however If there are manufacturing defects with your items please inform us within 1-3 days of receipt, we will work with you to get you the best quality.
  If you wish to cancel your order after the close of the business day and have already received a mock-up of your print a store credit will be issued for any print or digital items.

 

Response Policy

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• So that we are able to maintain effective turnaround times. Please be advised for any order, any revision request must be made within 7 business days. Failure to communicate revisions in the allotted time frame will be considered approval of the submitted draft. In these cases your file package will be sent with the draft design and the order will be closed.

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Marketing and Promotions

​Final designs may be posted to the MYB Designs site for marketing purposes.